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Here at Thompson Cigar company we value our customer's opinion and love to here about their experiences with us. See some of our customer Testimonials below to see what our customers have to say about our products and service. Interested in submitting your own Testimonial?
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A thousand thanks; the personalized cigars were TOP NOTCH. The bands look better than I expected and the case is very elegant, worthy of a military retirement. Your customer service personnel were outstanding. When I spoke with Peter he answered all my questions and went out of his way to explain the entire process. I will definitely recommend you to all my friends and family. I look forward to continued business. Again THANKS!
Edward Figueroa |
If you want a humidor, Thompson Cigars is the place! The value is outstanding. I have a small 75 cigar unit I had been using for years and finally decided to upgrade. I had been window/catalog shopping the Thompson products and comparing to other companies for quite a while, and their humidor deals just seemed to good to be true. I decided to order the new Westminister, and was I more than pleasantly surprised when it arrived. The craftmanship was superb and was better than or equal to any of the much more expensive "high-end" products I inspected at the local tobacconists here in town. An awsome finish and airtight seal, it was such a sweet, sweet deal. Now I have to work on filling it up with some of Thompson's great cigar deals. I have a feeling I might have to upgrade again soon.
Matt Dunlop |
I sometimes have a problem with trust. You help me...many Thank you for your patience and giving me time to see how you handle your business. It's good to see that you are not a rush and take this kind of company. I really appreciate the quality of your products. I am a Cigar lover, therefore; I will continue to be a customer as well as a member of the 250. The pleasure of your products is to be, and will be experienced by my friends and guest.
Ronald Hudson |
Thank you, Thank you, Thank you... I received my Personalized cigars today which will be a Christmas Gift for my Father in law. You guys did an awesome job on the box and the labels! Whoever did the graphics needs a raise and a pat on the back. Thompson Cigar is top notch. I will continue to buy from you. Thank you so much. I cannot wait to give these to him.
Angelina Wurgler |
I just wanted to say thank you for being such an outstanding company. Thompson Cigar is a benchmark for customer service and quality.
Orders are fulfilled and shipped in record time and it is always a pleasure to shop with you. Thank you for making online shopping a breeze!
Michelle K. Yarbrough |
I just wanted to thank you for all you are doing and give you a special thanks for the humidor you sent. It is gorgeous and makes me regret passing out all the cigars in the package or I would fill it. I'm looking forward to more in future packages so I can be stocked. I also wanted to let you know that it is beginning to get a little cold at night here. And ask that you continue sending coffee as well as hot chocolate and anything else you can think of relating to the weather. Thanks again for all you are doing and when I get home, I just want to meet you and shake your hand and thank you in person.
SrA Daniel Breijo
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Your care package arrived today at our CENTCOM Forward unit here in Qatar. The chips and goodies were of course much appreciated and the humidor and cigars were a HUGE hit! Our unit is approximately 20 people year round out in Qatar (a small country in the Persian Gulf), so the heat does limit what you can send – chocolate, while appreciated, doesn’t survive well. What you sent was perfect – chips, jolly ranchers, tootsie rolls, the puzzle magazine, chewing tobacco. Like I said, the humidor was a hit, so more cigars in the future would be great. I can’t even begin to tell you how excited these guys were to receive it! And your choice of chips was excellent – Cape Cod and Snyders, great stuff!
You’ll receive a more formal thank you form the whole shop soon, but I wanted to let you know your package arrived and made our day (and on a Monday, too!)
Roberta Mares, CENTCOM Forward HQ |
Bob, I received your package today. I can\'t thank you enough for your support. It's folks such as yourself that help us make it through each day. I want to personally thank you and your staff for all their support. Also, I would like to thank Thompson Cigars for their support!
1SG John Jasper |
Mr Williams, CH Salisbury has told me of the heroic efforts of "Battle Buddy Bob" and his team. I understand why now! Thank you on behalf of the 28th Combat Support Hospital for the wonderful package you sent to us! The 1SGT smiled brighter than I've ever seen when he saw the cigars, he knew exactly who the cigar smokers in the unit were and wanted to hug you, which is a big deal for our manly 1SGT! Everyone was very proud of the DCU flags and the goodies are already rapidly dissappearing. Please continue to send whatever you can, I guarentee it will be used and appreciated. (As I sip a steaming hot cup of gourmet coffee this morning from Battle Buddy Bob) You and you friends are already friends of ours! In His service,
CH Stephen Dicks |
| I ordered my new humidor on Tuesday and it arrived Thursday. It was expertly packed and even better quality then I expected. Very impressed! I was skeptical on buying a humidor that I could not feel, or touch (very personal item) but I took a chance and I am now a believer that TCC is a superior company based on value of quality and service. Low and behold when I thought their service couldn't get any better one of their customer services representatives called me and told me about my order and how it was being shipped and when I should expect it. I was shocked they put this personal dedication into calling me to welcome me and ensure I was satisfied. It was not a pushy sales pitch (I kind of thought it was going to be), but in fact it was a very informative call with a knowledgeable, well-spoken representative who served his company as if he was the owner and I was the most important customer they had. WOW! This is service and quality that is difficult to come by in society today, but not at Thompson Cigar. You have gained my business and respect.
Steve Osborn, Marketing Coordinator - Munford, TN |
| I have recently taken up cigars. I was recommended by a friend to go to your site and check it out. From there, I was hooked. After checking out a few other sites, I quickly came back to Thompson Cigar. Before you, I kept rolling the dice at my local tobacco shops for a good quality cigar. I would buy somewhat expensive ones and also medium priced ones. There would always be something I both liked and disliked about each and every one of them...or I would outright dislike it. I then took the plunge and bought a humidor with your house brand cigars. I have now found my favorite cigar with the Thompson Phoenix, Smooth, well constructed, and great taste during and after the experience. Plus with your program, I can have them shipped to me as often as I need them and not worry about being without...even though I don't smoke allot. Your company has built itself on catering to the customer...and it shows.
Ray M, Sales - Mansfield, OH |
Great Stuff! Being a busy single parent, I am ordering more things from catalogs and on-line these days. I was not sure about ordering cigars, sight unseen - but decided to get some Thompson Brand samplers to see how your house brands stacked up against the "name brands." I was not disappointed. Your prices and customer service rep taking my order on the phone were both great. The sales rep even hung on while I dealt with my son's "3 year old moment" in the middle of placing my order. And the cigars are GREAT - I was especially impressed by the Miraflor Maduro. As good as ANY cigar I have ever smoked (and I have tried them all.) I have never experienced a cigar that was so mild AND flavorful at the same time. After spending $5 - $15 per cigar for years, it is nice to know I can get a top quality smoke at a MUCH better price, I'll be shopping with you all in the future for sure. Keep up the great work.
Jeff Wilson, Insurance Consultant - Shelbyville, KY
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I'm a new member to the Cigar of the Month Club & I am just writing to say how much I enjoy it. I've received 2 shipments so far. The 2nd being the Dona Ines. Guys if you haven't tried this cigar I HIGHLY recommend it. The smooth wrapper and full mellow flavor make this an outstanding cigar. About half way through the cigar you will notice the spiciness kick in, with hints of vanilla & cinnamon. I love this cigar and this will be my monthly choice for a while to come.
Keep up the good work Thompson!
Brian Wolf - Bonney Lake, WA |
I just wanted to tell you that I appreciate the quality of service and the quality of products at Thompson Cigars. This was my first dealing with Thompson Cigars but I can assure you that it will not be the last. It's nice to be able to receive your great products this far away from home.
Juan Alvarez, Safety Coordinator - Al-Qa'im, Iraq |
| I simply cannot tell you how pleased I am with every aspect of dealing with Thompson Cigar Co. From the fast, friendly service provided by the phone operators, to the excellent quality and value of the Thompson brand cigars. I have yet to be in any way disappointed by any transaction with Thompson Co. The only problem I have now is trying to decide which Thompson Brand cigar to buy in large quantities! Thank you for excellent service, that is so rare anymore. I look forward to many years of purchasing my cigars from Thompson.
Capt. Jason Gross , United States Air Force - North Jackson, OH |
I ordered personalized cigars for my sisters wedding. The cigars were much better then I thought they would be for that price and labels looked great! Also, I ordered the travel humidor with 18 free cigars. I enjoyed all the cigars and the case is awesome! I have received many compliments and would order both again!
Erin Buteau - Riverside, IL |
| Guys~ Wanted to pass on a great customer service experience I had with one of your C.S. supervisors. Had ordered a large order of personalized cigars for the birth of our first child. We received word via e-mail that the shipment would be late due to supplier constraints. The delay would still allow us to get the cigars out to our friend and family when we wanted, so it wasn't a big deal. After another delay that would push the order even further back, I called and talked to "Daniel". He offered to upgrade the order to a better product AND have it to us within a week. We also had a back ordered product from one of my original orders, which he upgraded as well and had to us in a week as well. I was floored at Daniel's stand up initiative and willingness to take responsibility for the situation. In a time when customer service seems to be waning it was refreshing to have this experience with Thompson. I am a newsier to the hobby, but can honestly say Thompson Cigar company customer service department has made a lifelong customer. Please thank Daniel for me, my wife and our new baby girl "Kate Elizabeth". Have a good one. Very Respectfully,
Mike Walters - Warrensburg, MO |
| WOW! I just received my first shipment from your company... will NOT be my last. I ordered a promotional package which included 10 cigars in an aluminum case with a Thompson baseball cap. Not only am I impressed with the speed of the delivery and the value of the package... but the QUALITY is top notch! Great case... great cigars. I learned of this special offer though eMail 'spam' ...which just goes to show that one man's (or in this case woman's) 'spam' is another's filet mignon!
Keep up the great work!
Sue Copening - Orlando, FL |
I just wanted to tell you of my great experience just moments ago. I was calling to make a change to my monthly shipment...which in the past, and depending upon the day..could take a while...In less than 2 minutes I was greeted and made the change...What a good phone presence the young lady had..however I missed her name..You can rest assured she handled this simple change impressively.. If there is a way to track her down..please once again thank her for her kindness and professionalism..
Thanks for your employees!
One Happy Customer!
Michael Scott - Maryland Heights, MO |
Hello, I just wanted to write and let you and your staff know how great they are! Everytime, I mean Everytime, I call I always get a wonderful personable person who is always willing to spend time with me while I figure out what I want. They help me figure out what I would like as well as what my husband would like. I also enjoy the different opinions of your staff. Now I will admit, I do prefer when I speak to someone that also smokes, but the few who didn't were still great! Today I spoke with a Scotty who was just great. You were all busy so she took my number and called me back within 30 min., just as she said she would! She was very pleasant and extremely helpful! I enjoyed working with her!! Later I called and placed my order with Fred (#5005) he was even more helpful and did a great job on taking my order. He helped me find some great samplers that my husband and I would enjoy as well as made some suggestions that were actually better than what i was originally going to buy. He took into account what our taste were and made his reccomendations. I have fun researching the different cigars and so appreciate the custmer service that you are ALWAYS able to give me, even when your busy.Thank you so much! I look forward to working with you again and again.
Lynn Cano Fenley - Albuquerque, NM |
To Whom it may concern, recently I asked customer service a question. Not only was my question answered in a timely manner, but the representative, I think her name was Paula, also took the time to look up any orders I might have placed to inform me of the status of such order. On top of that I was provided with a tracking number for my order so that I could check it myself if I so desired. This far exceeded the service I had asked for. Also I just received my order, and I was very pleased with not only the quality of the items, but also in the care that was taken in packaging this order. I would just like to say that you have an outstanding staff, and please keep up the great work. This one event has sold me, I know where I'm going for all of my tobacco needs from now on. Thank you for your time.
Respectfully,
James Colwell - Olney, TX |
My order of 100 Oskars came yesterday evening. I am so pleased & had one shortly there after. I sat and enjoyed one as soon as I could settle in and take time to take in the full enjoyment and aroma and plesure. Thank U so much for shipping so quickly and for the truly great cigar. I am looking forward to a log business relationship with you.
Sincerely,
Michael Barnes - Livingston, TX |
To Whom it may concern: I recently ordered and recieved 2 boxes of your Dominican Box Press (house brand). I can assure you it is the best cigar I have ever smoked, and I am being very truthfull in this statement. I have smoked alot of boutique cigars and a ton of premiums at $10-$20 bucks a stick and not one can match the sheer euphoria of this house brand. Smoother than smooth, flavor that was not overpowering, but just right. I do not want my humidor to ever be empty of this brand. From the first puff of this cigar I was irreversably convinced of the quality of this product, needless to say I will be purchasing more of these.
Sincerely,
Buddy Buff - Springdale, AR |