Effective April 13, 2004
The information we gather about you really depends upon what you do while you're at our site. Below are common activities and what we will ask of you.
Catalog Requests. We need a name and an address to send the catalog to. Plus a contact, either phone or e-mail, in case the address is wrong. To be removed from our mailing list at any time, call 800-216-7107.
Register to Win. We simply need an e-mail address and your home state.
Purchases. Your complete name, address, phone number, e-mail, and credit card information are necessary for purchase and delivery. Because most of our customers like to know that we received their order, we use your e-mail address to send you an order confirmation. We also use your e-mail address to let you know when we ship your order.
Because you have shown an interest in our products by registering, requesting a catalog or making a purchase, you may receive communications from us in the form of telephone contact, printed catalogs or e-mails with questions or information regarding orders you have placed and information about new products and services or upcoming events. If you do not wish to receive any or all of these communications, please let us know. You can contact us by e-mail, phone, fax or in writing. Please provide us with your exact name, address, e-mail and phone number and let us know which communications you would like halted.
From time to time, we exchange names, and other personal information with other companies whose products, and services might interest you, but only with your consent. If you do not want to have your name or other personal information shared with other companies, you can contact us by e-mail, phone, fax or in writing.
For each visitor to our web site, our web server automatically recognizes only the visitor's domain name. We collect domain names and aggregate information on what pages visitors access or view. Essentially, our web site is an online store. As such, in order to better serve our customers, we need to know which pages they view and how they get there.
We read every message that comes to us. We also try to respond back within 24 hours of receipt. We save messages and/or e-mail addresses only for a few specific reasons. We save messages if we think we'll need to refer to them later when we communicate with the customer. We do not use e-mail addresses that we receive through our Customer Service form, or from e-mails that we receive in correspondence directly from you, for the purpose of promotion, unless authorized to do so.
If you created an online account, you may click on the 'Login' or 'My Account' link at the top of the page. There you will see the information you have supplied to us to place orders on our web site.
Business Address: 5401 Hangar Court, Tampa, FL 33634
Mailing Address: P.O. Box 31273, Tampa, FL 33630-3303
Questions regarding this statement should be directed to Customer Service.
We make sure that the information you supply to us remains secure and confidential.
If you don't find your question answered here, feel free to contact us by e-mail or phone 800-652-2948.
We use Secure Socket Layer (SSL) an industry standard encryption method to protect the private and personal information that you send to us through our web site. The encryption that we use on this web site is from GeoTrust, which is a leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence.
Web browsers can operate in "normal" mode and in "secure" mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode.
In order to be accurate, we're going to get a bit detailed here. When buying something on the Internet, there are three things to check for:
Points 1 and 2 are taken care of by SSL (Secure Sockets Layer) and a Digital Certificate. A digital certificate contains the name of a company, Web site (like web name here) or individual, along with a cryptographic key that can be used to encrypt information that must be sent to that individual. When your browser switches into secure mode, it asks the Web site to present its certificate. The browser decides whether or not it trusts the certificate by looking at who issued it. If the browser trusts the certificate, then it will encrypt all communications with that Web site, using the cryptographic key in the certificate.
Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information. Before your item(s) is shipped, your debit or credit card statement will show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days (and may be longer), depending upon the policy of your bank.